Warranty Policy

The information about the warranty policy below will help you understand the benefits you are entitled to when purchasing GCool products.

I. This Policy covers our products as following:

  • The Copter series is under on-site warranty for 2 years.
  • The Air, City series is under on-site warranty for 3 years.
  • The warranty period is calculated from the date of warranty activation but shall not exceed 36 months for the Copter series and 48 months for the Air and City series from the manufacturing date.

II. Warranty conditions

In addition to the applicable warranty period and other terms specified above, the product must meet the following conditions:

1. Defect

The issue must be determined to result from a manufacturing defect. The product must remain intact and must not have been previously repaired by any individual or entity not authorized by GCool.

2. Warranty certificate

The Customer must provide one of the following as proof of warranty eligibility: A physical warranty card or an electronic warranty activation record.

III. Exclusions from warranty coverage

The warranty does not apply in the following cases:

a) The product lacks a seal label or the seal is torn, tampered with, or shows signs of repair.

b) The product is damaged by force majeure events, such as: lightning strikes, natural disasters, floods, fires, etc.

c) The product is damaged due to pests, foreign objects, insects, oxidation, rusting, etc. as a result of improper storage or usage in humid environments.

d) The product is damaged by incorrect power supply usage, faulty electrical connections, or poor-quality wiring.

e) The product is damaged by improper use, installation, or failure to follow the manufacturer’s instructions.

f) The product has undergone unauthorized modifications or adjustments made by a third party outside of GCool’s official warranty network.

g) The product is bent, cracked, scratched, broken, etc. due to user mishandling.

h) The product has exceeded the warranty period as stated on the warranty certificate.

IV. Warranty process

To request warranty service, the Customer should contact the GCool service hotline at 024 3383 8688 and provide the following details:

a) Full name and Address

b) Phone number

c) Model and Serial number

d) Overall description of the defect or issue

V. Important notice

If the issue is not due to a manufacturing defect, the Customer will be responsible for covering the warranty technician’s travel expenses.

VI. Implementation policy

Regulations applied at GCool Joint Stock Company – Customer Service Center, partners, and organizations and individuals related to product warranty work.